We arrived on time, at the check-in hour we had been given, and received the access codes right on schedule. The apartment had clearly not been cleaned: beds unmade, towels on the floor, rubbish and used tissues left around. We had to wait 30 minutes in the entrance hall, sitting on the floor with our suitcases and bags, while cleaning staff sorted it out — even though they could simply have given us another unit in the meantime.
The hot water was another problem. On our first evening we waited around 15 minutes for the water to heat up, and it never got beyond lukewarm. With four people staying three nights, that is a real issue, not a minor inconvenience.
The listing also advertised an iron, and there was none in the apartment.
Customer service was slow to answer and, when they did, offered no actual solution — no apology, no alternative, nothing.
For the price, this is a mediocre stay. The apartment itself could be fine if it were properly maintained and if someone actually responded when things go wrong, but as it stands I would not book here again.