I stayed at Hotel Zindel (San Diego) March 25–26, and the experience did not match how this property is represented on Hotels.com.
From booking, I received messages from multiple phone numbers, creating confusion and concern. There is no true front desk—everything is handled by app/text, and there was no staff on-site during my stay.
The property itself felt unsafe and uncomfortable: a poorly lit entrance directly off a busy sidewalk, steep uneven steps, and constant street noise all night. There is also no parking.
I was required to accept a “daily amenity fee” during check-in, which listed amenities such as a lounge, coffee, snacks, and billiards. These amenities were not actually available—there is only a small entry area with minimal furniture. This fee is not justified.
Service was also lacking. I requested towels through multiple contacts, received conflicting responses, and was promised delivery within 30 minutes—nothing was ever delivered.
Security is another concern: rooms use basic combo locks with no deadbolt or privacy latch.
This property is advertised as a “hotel,” but it operates more like a budget Airbnb/hostel, which is not clearly disclosed. The listing photos (social setting, cocktails, amenities) are misleading.
Given the discrepancy between listing and reality, I recommend Hotels.com review this property and consider appropriate resolution.