I expected a much higher standard from a Radisson property, but my stay was completely ruined by terrible hygiene, hidden fees, and serious security risks.
Bed Bug Infestation & Health Concerns: I woke up covered in itchy red bites all over my body. My friend was also itching terribly while in bed. Bed bugs are completely unacceptable for any hotel, let alone a brand name.
Hidden Deposit Fees: The staff were extremely confusing regarding the deposit. Nowhere in our booking details did it state we needed to pay a €300 deposit, yet we were forced to pay it upon arrival.
The overall cleanliness of the property was not the best. The swimming pools were not cleaned very well and filled with dead spiders.
Major Safety & Security Risks: Security at this hotel is practically non-existent. The main doors are left open 24/7, meaning anyone can just walk right in off the street. To make matters worse, there is ongoing construction, and the CCTV cameras are literally hanging off the walls for dear life.