Pakat Suites Hotel

Reception told us they upgraded us to a superior room on check in. However, the room that they moved us to was heavily smoked in. I strongly suspect that we were only "upgraded" to this room because it was rejected by other guests, and we were the last to check in for the night as they said the hotels was fully booked when we asked to be moved. Following the stay, the hotel said (in writing) that they would refund 50% of the room cost to compensate for the room condition. However, when trying to remit the refund from hotels.com, Pakat Suites rescinded the initial offer and claimed that we did not bring it to their attention at the time (not true, as a receptionist came to the room at the time who confirmed it was smoked in). Over a month later, numerous emails with the hotel, and hours on the phone with hotels.com and a refund still hasn't been provided. Terrible customer service on all accounts.

Quiet area close to city center. Interior more modern than building immediately shows. Interesting and alternative interior design. Quaint. Definitely a place to come back to

Very nice, good size room. Great location only 10 minutes walk from train station

The location was great. The bed was getting a bit old and had a bit of an indent were previous people had slept so with the bed being made up of 2 separate beds together it made it a little strange with a hill in the middle. The lighting needs some improvements as packing and looking through bags was difficult in the low light. Housekeeping need to be a little more vigilant as we ran out of soap in the liquid soap dispensers in the bathroom and almost ran out of toilet paper promoting a call to the front desk.

Great location! Short walk from the train station, check in was super easy and friendly. We loved the room, it was clean, comfortable and had lots of space for two. Highly recommend!