If I could give this place zero stars, I would. We booked NINE months in advance with “pay at property.” Instead, they tried to charge a card the morning of our stay — while we were literally in the air flying into Naples — and because that card had been compromised, they decided to cancel our reservation and give away our room. Their “solution”? An email demanding a response within 30 minutes. I saw it 36 minutes after landing, immediately called them with a valid card, and they smugly told me they had already given away our booking. The man I spoke with could not have been ruder if he tried. Not only was he dismissive, but he actually had the audacity to blame US for their incompetence. No effort to help, no shred of decency, just attitude and indifference. We were traveling for our wedding and they truly could not have cared less. This is hands down the most unprofessional and arrogant hotel I’ve ever dealt with. Do yourself a favor: book literally anywhere else unless you want your trip ruined by people who have no respect for their guests or their own commitments.