My husband and I stayed at Konocti Harbor Resort with our family over the weekend and were very disappointed with our experience. We were not informed that portions of the property were still under renovation when we booked our stay.
The room did not meet our expectations. The shower was extremely small, there was no telephone in the room to contact hotel staff, and a ladder was left in the parking area overnight. My husband tripped over the ladder and was fortunate not to be injured, which raised serious safety concerns for our family.
Due to these issues, the condition of the property, and our overall dissatisfaction with the accommodations, we made the decision to check out early the following morning with our children rather than continue our stay.
Given the circumstances, we respectfully request a full refund. We believe the conditions and safety concerns significantly impacted our family's visit and prevented us from enjoying the stay we had expected when making our reservation.
Thank you for your time and consideration. We look forward to your response.