We were very disappointed with our stay at Freij Resort by Marissol. Upon arrival, our room was not ready, and we were asked to return several times throughout the day. Unfortunately, communication regarding when the room would be available was unclear, and we did not feel that our concerns were adequately addressed. When we viewed the property, we felt that its condition did not meet our expectations based on the description and photographs provided. As a result, we decided not to proceed with our stay and arranged alternative accommodation. Following this, there was a disagreement regarding our booking status and refund request, which added to what was already a frustrating experience. We were unable to reach a satisfactory resolution. We also contacted our booking provider to discuss the situation but were disappointed with the outcome of our complaint. Overall, we did not have a positive experience and felt that both the accommodation and the handling of our concerns fell short of our expectations. Based on our experience, we would not choose to stay here in the future and would definitely not recommend!!