2/10
I wouldn’t stay at Hotel Palma again. When I booked, the hotel location shown was close to Roma Termini, but upon arrival, I found out the actual address was different. The hotel is in another building, farther away from the station, which was misleading. That alone was already frustrating, but it got worse. The room I was given had serious issues with cleanliness and maintenance. The bathroom drain was clogged every time I showered or brushed my teeth, dirty water came back up through the drain. I informed the reception, and their only attempt to fix it was with a sink plunger, which obviously didn’t work. Even with the ongoing issue, they didn’t offer me another room or any compensation. I had to stay the entire time with a bad smell and an unusable bathroom, which was very uncomfortable. The overall maintenance of the room was poor, and the cleaning standards left much to be desired. Given the misleading address and the poor handling of a basic issue like drainage, I would not recommend this hotel to other travelers.
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