Staff were very friendly…just did not see them other than check in. May be my fault, but as it was a suite booking, apparently house cleaning only comes once a week. Not sure what they do about shorter visits. We were told that if we needed anything to just come to the front desk! Not helpful when the office is not always open. We stayed for 2 days and when we checked in, although the rooms were not terribly filthy, there were noticeable things that had not been clean from previous occupants. Sheets had something on them, remnants of food left in the sink, AC vents covered in dust, and my parents room still had a full trash can! If you plan on using the kitchen area, bring your own supplies. It is not stocked very well at all. Also, when my parents had trouble with their TV and phone, they were told they would not be able to have anyone come until next week! And the water pressure in the shower and toilet are terrible. Luckily it was a short trip for us so we just dealt with it.