Hotel was dingy and gross. Looked like something out of a horror movie. My room had bed bugs in it and the hotel associate promised a full refund of my room cost as they were fully booked and couldn’t switch me to another room (thankfully because the place was gross anyway). She said only the hotel manager could refund me and she’d let the manager know to do so. Manager never did refund me as promised, so I had to call numerous times to get a refund. When calling, the Hotel manager avoided my calls purposely except for once, but even then when he talked to me, he promised to call me back in 10mins but never did. Because of many attempts to resolve this and he never did fully refund me, I was forced to dispute the charge with my credit card company instead.
This was by far the worst hotel experience I’ve ever had, with the worst service experience from a hotel manager that I could imagine. I will never stay at an ESA ever again as a result of my experience. Avoid this location at all costs.