Arrival and check in was swift an friendly, Charlie is a credit to the hotel, he dealt with a few difficult people who basically were complaining like this place was the ritz when in reality it’s a holiday inn. Yes there’s standards to be met but seriously they were complaining nothing.
Charlie was very professional and handled things amazingly , I’ve been in the hotel and hospitality business for over 16 years at the highest level and Charlie for where he is and what he does is a real credit to such a business.
Now the hotel itself rooms are pretty basic, need a bit of cosmetic tlc and definitly new mattresses as they were uncomfortable.
The bar and restaurant are was tidy but some of the tables were marked and needed replacing or a proper clean. Some of the furniture is stained so need replacing, a massive clean or more care and attention.
The menus were of good choice and reasonable prices or what you’d expect in today’s economy. The menus though again, stained and need replacing as stuck together and marked with debris or water stained.
Although we never ordered off the menu we did have breakfast and a good one it was.
For the price that’s paid and the variety in offer it really was a treat. As you’d expect buffet style but all food was hot, looked good and even choice of smoked and normal bacon which is a real nice touch and I’ve not seen that anywhere.
Pastry’s, cakes, even bacon and cheese turnovers. In all I would stay again and hope for the few changes.