This was a mixed bag. The check-in was a little complicated, but instructions were fairly detailed. The room itself was nice, although the windows were unlocked when we got in. The building itself was a little confusing, but maybe that's just on us. The checkout process was absolutely terrible. Received multiple text messages from an AI agent that directly contradicted each other, over 30 minutes to be connected to a team member, and only given some vague apologies about that. Tempted to put two stars. The virtual check-in can be a plus, but not when you have to park your car, go upstairs, find your room, get your keys and access cards, go back down, and re-park your car. Definitely not worth the price, and has some major tweaks that need to be performed in order to make this a serviceable experience.