The first room we were given was atrocious! Black underwear found in room. Filthy debris in the heat/AC unit, curtains broke and falling down, phone wasn't working, bathroom door looked like it had been pried open with a crowbar severely damaging the wood around the lock, warped counter top by microwave, door keycard kept deactivating after each use. The Staff on hand, Jeremiah, was extremely helpful and sympathetic offering and moving us to another room down the hall. This room was much better but... only had 1 set of towels for a 5-night stay, the shower curtain was torn, only 1 small bar soap, 1 conditioner, 1 shampoo, a couple of electrical outlets didn't work, the ice bucket had a red greasy residue in it and the closet door kept sticking. Once again, the AM Staff (don't know her name) was great just like Jeremiah. She supplied us with plenty towels, new shower curtain and plenty of toiletries. It was still a better room than the first. One day we went down for breakfast and there was no one at the front desk and NO BREAKFAST at all for a few hours. Needless to say, we won't be frequenting this location again. Again, the staff at the front desk was GREAT! It wasn't their fault that the hotel wasn't up to par.