2/10 - Insatisfatório
26 de jan. de 2026
This was one of the worst accommodation experiences I have ever had, and the fact this property is marketed as “premium” is frankly laughable.
Do not be fooled by the photos. They hide a reality of broken facilities, missing essentials, and a management team that disappears the moment you raise a problem.
From the first night, the room was not fit for purpose. The window had only half a curtain, leaving the room exposed to light and neighbouring buildings. There was no privacy and no darkness, which meant no sleep at all. This was raised immediately with photos. I was ignored.
The shower was the next failure. The shower pole was detached from the wall, unstable, and painful to use. This is a basic hygiene and safety issue, not a minor defect. Again, photos were sent. Again, silence.
Communication then completely collapsed. Messages went unanswered. Calls were ignored. I spent an entire day chasing someone just to acknowledge the issues. The only time they replied was after I threatened a chargeback, which says everything about how they treat guests once they have your money.
A staff member eventually appeared, confirmed the curtain was too short and unsuitable, and then left. No fix. No replacement. No follow-up. The issue remained unresolved for the rest of the stay. On top of this, the Wi-Fi did not work at all, despite being advertised. This was reported. Nothing was done. And then there were the so-called “facilities”, which were frankly insulting. Avoid!
Jonathan
Jonathan, viagem de 4 diárias
Avaliação de hóspede verificada da Hoteis.com
