Check in closes at 7 not 10. Arrived 715, took 2 calls and 10 minutes to get someone to check me in.
Put card for deposit, approved transaction. Lady behind the counter says it didn’t go through, “show me you bank account to prove it, or I can charge your card again” Unreasonable ask, said so, showed the transaction on my bank account, and she accused me of being aggressive and threatening her.
Called her manager, lied about our interaction and said she doesn’t want to rent a room to me because I make her feel unsafe. Leaves. I speak to the manager who asks me if I want a room key or cancel the reservation. I said all Ive wanted for the last 20 minutes was to get into my room, but the night manager has zero customer service skills and can’t tell the difference between frustration and aggression and unnecessarily escalated a call
Talked to a couple other residents who said the staff there are difficult.
In the room was cleaning products left behind by maids. No wastebasket, and a 4’ wall mirror unattached leaning against the wall.