We stayed at The Grand Hotel over Valentine’s weekend. The building itself is beautiful and full of character. Some areas appear to have been renovated to a good standard, but unfortunately other parts are in serious need of attention.
We were allocated a basement room with no natural light whatsoever. The room felt dark, dated, and poorly maintained. It was not particularly clean, and the overall condition was very tired. The mattresses were old and uncomfortable, which made for a disappointing night’s sleep.
It was also freezing, with noticeable drafts throughout the room and corridors. As soon as you entered the corridor, there was a strong, unpleasant smell that immediately set a poor impression.
We asked if we could move rooms and were even willing to pay extra, but despite being told someone would call us back, we never heard anything further. We also requested an additional pillow — a very basic request — and were met with laughter at reception and the comment, “Do you realise how busy we are?” This response felt dismissive and unprofessional.
Overall, while the building has great potential and some charming features, the room quality and customer service significantly detracted from what should have been a special Valentine’s stay.