We stayed at The Knot Tokyo Shinjuku for two nights after arriving from Osaka, where we stayed at the DoubleTree. Since we were only spending a short time in Tokyo, we booked a smaller room mainly for the location.
Upon arrival, the hotel immediately felt more like an upscale hostel than a proper hotel. Check-in was partly done at a kiosk, and the front desk staff member didn’t come across as genuinely friendly. We received several papers with our room PIN, hotel rules, and a notice about construction between 10 a.m. and 5 p.m.
When we reached the room and opened the curtains, we found construction scaffolding directly outside our window. When I asked to change rooms, I was told it wasn’t possible. Only after mentioning I would escalate to Expedia did the staff suddenly find an option to move us after the first night.
The room was extremely small, with only one USB outlet near the bed. The beds were uncomfortable, the walls were thin, and we could clearly hear noise from other rooms and the hallway. The bathroom felt cramped, similar to a camper-style setup.
Another disappointing point: despite charging over $200 per night, the hotel does not offer any full room cleaning service at all. Under their so-called “eco” policy, they only replace towels but do not clean the room, make the bed, or refresh amenities. This is unacceptable for a hotel at this price level.?