Hilton Garden Inn Houston Westbelt

It was an Amazing stay...best staff I've ever encountered..clean, quiet, safe facility and also a great diverse location..

It is a great hotel for a small family. The room was big ang clean nice bathroom. complimentary slipper should be added

The bed was horrible and had minimal sleep

Stayed at this hotel many times through out the years since it opened in 2004, I understand that things get run down but you can tell as soon enter the hotel. During my stay, there was no hot water for two days, I couldn’t bath my kids. The rooms are suppose to be sanitized because of COVID-19, but I found hair and dust all over the room. If the room was to be sanitized, everything needs to be wipe down, why was there dust on the TV stand, the coffee maker and nightstand had dust on it. I like how the hotel placed a sticker on the doors ensuring cleanliness when it’s not. This will be last time I stay there. Just be aware of uncleanliness of this hotel during this pandemic.

Clean rooms, great comfort. My view was not the best I was facing the garage behind the hotel. But I was barely there so doesn’t really matter. Hotel looks very clean and smells clean as well. Staff is very friendly and they make you feel welcome

Coffee machine broken and had a few roaches other then that it was ok

The hotel was comfortable. Right beside a compound with lots of Asian food. So if you're visiting Houston for Asian food, then I can't recommend this enough.

We always choose this hotel everytime we’re in Houston. However, that night, it appeared that the room that was given to us was not totally cleaned. The fitted sheet was too small and it kept coming off, bed was itchy, 2 lamps were busted in the room, limited towels in the bathroom, not enough coffee pods, creamer, no stirrer and a crystal earring on the floor from maybe the last person who stayed there. I hate to leave these kind of comments but they need to know these so they can provide better service next time. They have also provided notes everywhere in the room that they have cleaned every spot very well with Lysol but I please keep the room clean aside from just spraying Lysol.

Jessica who works the morning shift was very rude and unprofessional. The rest of the staff were friendly and helpful. Jacobs is a great night Manager and very good at his job. I enjoyed my stay overall but housekeeping could have been better.

Room is clean, front desk needs to improve on furnishing guest with room infos,and all amenities of hotel...