Cannot rate the staff, this is a self service hotel, but itās really easy, youāll get a couple of codes the day of your stay. The hotel is right in the heart of the shambles, as a tourist thatās exactly the area where you want to be. The hotel is like nothing that you ever have experienced before, I can guarantee it. Without spoiling your experience I will tell you that my hard-to-please teenager was flabbergasted with the experience, he said itās in his top 5 hotels in the world.