A equipe da recepção vai receber os hóspedes no momento da chegada.
Observação: os hóspedes precisam de um bilhete para acessar cada restaurante à la carte. Os bilhetes são fornecidos no check-in, de acordo com a duração da estadia. Os bilhetes não podem ser comprados.
BalcĆ£o de concierge acessĆvel para cadeira de rodas
Comodidades do quarto
Divirta-se
TV de plasma
Canais de TV a cabo premium
Conforto de casa
Ar-condicionado
Ferro/tƔbua de passar roupa
Para dormir bem
Cortinas blackout
Roupas de cama disponĆveis
O que curtir
Varanda mobiliada
Relaxe
Ducha com efeito de chuva
Chuveiro
Produtos de toalete ecológicos
Secador de cabelo
Toalhas de banho
Fique sempre on-line
Wi-Fi grƔtis
Telefone
Alimentação e bebidas
Garrafa de Ɣgua de cortesia
Mais
Serviço de arrumação diÔria
Cofre
Acesso pelos corredores externos
Produtos de toalete biodegradƔveis
Dispensers de produtos de toalete
Interruptores com baixo consumo de energia
Apenas privadas com baixo consumo de Ɣgua
Guia de restaurantes
Recursos especiais
Spa
O spa da propriedade possui 7 salas de tratamento incluindo salas para tratamento a dois e outras Ć”reas externas de tratamento. As massagens podem ser feitas na praia ou no spa; outros serviƧos incluem massagens musculares profundas, massagens com pedras quentes e massagens desportivas. HĆ” vĆ”rios tratamentos disponĆveis, incluindo aromaterapia e hidroterapia. O spa estĆ” equipado com uma sauna seca, uma banheira de hidromassagem e banho turco/hammam.
à necessÔrio reservar serviços de massagem e tratamentos de spa, o que pode ser feito entrando em contato com a acomodação antes da chegada por meio do número indicado na confirmação da reserva.
Os hóspedes podem ficar tranquilos em relação à segurança: o local dispõe de extintor de incêndio, detector de fumaça, sistema de segurança e kit de primeiros socorros.
As normas culturais e polĆticas de hóspedes podem variar conforme o paĆs e a acomodação. As polĆticas listadas sĆ£o fornecidas pela acomodação.
Catalonia Riviera Maya Resort and Spa All Inclusive fica a uma caminhada de 12 minutos de Marina de Puerto Aventuras e 13 minutos de Playa Oasis.
AvaliaƧƵes
AvaliaƧƵes sobre Catalonia Riviera Maya Resort and Spa All Inclusive
8,0
Muito bom
Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
8,8
Limpeza
9,0
Localização
8,6
ServiƧo e funcionƔrios
8,6
Cuidado com o meio ambiente
8,2
CondiƧƵes e instalaƧƵes da propriedade
AvaliaƧƵes
8/10 - Muito bom
30 de jan. de 2025
Barbara
Barbara, viagem de 4 diƔrias
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
26 de ago. de 2025
me hicieron cargos a mi tarjeta NO AUTORIZADOS
Percy
Percy, viagem de 6 diƔrias
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
30 de jun. de 2025
Timothy
Timothy, viagem de 7 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
28 de jun. de 2025
In the village
John A
John A, viagem romântica de 8 diÔrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
28 de jun. de 2025
Nancy
Nancy, viagem de 7 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
28 de jun. de 2025
Everything about the stay was great except for the food.
Aaron
Aaron, viagem em famĆlia de 8 diĆ”rias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
26 de jun. de 2025
Christoher
Christoher, viagem de 8 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
21 de jun. de 2025
I love this resort, they even upgraded us with no cost. Would definitely recommend.
Lilly
Lilly, viagem de 5 diƔrias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
20 de jun. de 2025
The hotel was horrible not worth the money! The staff was very rude non accommodating. The rooms were terrible with view to the lobby. A staff literally saw me naked as he passed by. The pools were moldy and the beach bad seaweed that go for miles and miles. Could not use or even lay down by the beach because of the seaweed and smell. Ariana specifically was the worse staff.
Yiveily De los
Yiveily De los, viagem em famĆlia de 3 diĆ”rias
Avaliação de hóspede verificada da Travelocity
2/10 - Insatisfatório
18 de jun. de 2025
Roman was horrible, ac did not work, refrigerator did not work
Shawn
Shawn, viagem romântica de 3 diÔrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
17 de jun. de 2025
Tonia
Tonia, viagem de 6 diƔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
17 de jun. de 2025
Great little resort.
Kuldeep
Kuldeep, viagem em famĆlia de 7 diĆ”rias
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
16 de jun. de 2025
I didn't like the service from the staff
Andre
Andre, viagem em famĆlia de 8 diĆ”rias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
15 de jun. de 2025
Overall a great experience. Staff was great. Shows were fun. Rooms were a little dated but well maintained. Biggest disappointment was the beach being covered in seaweed. It was horrible stacked 4 and5 foot tall.
Jessica
Jessica, viagem romântica de 5 diÔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
14 de jun. de 2025
The resort was beautiful, clean and had great staff. Besides the beach being taken over by seaweed (which they were constantly trying to remove), the resort had no negatives. The food was excellent in all of the restaurants. We would definitely go back.
Jared
Jared, viagem em famĆlia de 6 diĆ”rias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
13 de jun. de 2025
To be honest I was disappointed it was our 35 th Anniversary and we got nothing. We were told we'd had something special.
My husband talked to frt desk they promised lots but nothing.
Food was so so, crepes were awesome
Room had bugs, called house cleankng 8pm still nothing, finally the next day.
One morning at 6am workers getting ladders, tools and talking loudly. Good thing we got a great deal $$
Murray
Murray, viagem romântica de 3 diÔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
10 de jun. de 2025
Friendly Staff
Benjamin Jr
Benjamin Jr, viagem em famĆlia de 5 diĆ”rias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
10 de jun. de 2025
This was a very fun all inclusive. Be sure to check the time of year so that the sea weed doesnāt block your access to the ocean. The wait staff was amazing, kind and welcoming. Front desk was not so helpful. Check out was not easy and not clear .
Christine
Christine, viagem com amigos de 8 diƔrias
Avaliação de hóspede verificada da Expedia
6/10 - Bom
9 de jun. de 2025
Overall a good stay for me but not others in my party. you can hear the cleaning staff at all hours of the day, 6 am to 10 pm. Check in was very difficult because we booked though Expedia and had issues with the number of people in the room and the hotel could not help at all, so i had to sit on the phone with Expedia for 2 hours to get it sorted to even have a place to stay. the hotel is not flexible at all, but Expedia was nice. the restaurants were booked up 4 out of the 5 nights we stayed. All but 1 bar is open after 7 pm. The shows were amazing, and we enjoyed them the most. the room service on the app only worked the first night and did not work the rest of the trip. overall, i enjoyed the relaxing stay but it's not a lot of night life or activities for someone in their young twenties.
Nichole
Nichole, viagem em famĆlia de 5 diĆ”rias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
8 de jun. de 2025
Falta de atención en de personal en pie de piscina, laguna sucia
Oswaldo Daniel
Oswaldo Daniel, viagem romântica de 4 diÔrias
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
7 de jun. de 2025
Suzanne Marie
Suzanne Marie, viagem de 7 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
6 de jun. de 2025
Catherine Nancy
Catherine Nancy, viagem de 9 diƔrias
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
5 de jun. de 2025
Mixed reviews on this one.
Check in:
Our reservations had the ages of our children wrong. When we checked in they said we had an additional charge of $1200. We already had additional taxes/fees charges (about $400 per room).
Our upgraded privaleged suit did not have very good views..we faced the street. We were on the ground level and had kids but you could go into the patio to the room next to you. This seemed very unsafe unless you had both rooms. Which we had requested but were told they dint have adjoining rooms. We also reserved privelaged suite with 2 queen beds from expedia site; however those dont exist only king with sofa bed. Sofa bed was large enough so it worked out for the kids. Not as comfortable for our older son.
Privelaged Upgrade:
We did use the privelaged beach/pool area. It was very nice and clean. We didnt have a problem finding chairs. Our bartender at the privelaged bar was fantastic.
Food:
After reading reviews on dinner reservations, we booked our dinner reservations right after check in through the website. The check in staff did not mention this at all. It was pretty easy. However it still showed 2 infants so none of our reservations included our 2 kids. We had to fix it every time and hope they had room. We tried to fix it in advance but were told it was fine.
Food was good. Service was good! People were friendly.
We participated in many activities. Staff selling at pool and beach was pretty annoying.
Juanita
Juanita, viagem em famĆlia de 7 diĆ”rias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
4 de jun. de 2025
Love that this resort is smaller, but disappointed in that there are not really any activities or areas just for children and families. Too many children at the pool bars, these need to be adult areas only. The staff is always super accommodating especially Johana, Nelson and Alfredo. Glad to see the room renovations, very modern and clean.