Avaliação verificada
4/10 - Aceitável
Greg
19 de out. de 2026
The disappointing part of my stay had to do with the duration of the stay. I checked in on time and mentioned that I would not need 2 night stay, only 1 night as I will be wrapping up my work earlier than originally expected when I made the reservation. The check-in person said they could not change the reservations since I made it with Hotels.com and I would have to change it through them. They said something about the change being like a cancelation and we are inside the 24-hour cancelation period. I pressed that I am not cancelling, I'm here right now checking in. I have been able to do this from time to time at various hotels when I check in and I know my duration will need to be shorter. I also explained that I had just come back from a trip to Orange County CA where while during my stay I shortened it by a day the night before I wanted to check out early. It was not an issue (they also had a 24-hour cancelation period for the reservation).
Per her suggestion I called Hotels.com immediately after check in. Hotels.com said the hotel has to approve that. I brought up the fact I am not interested in getting caught in a merry-go-round with hotel pointing the finger at Hotels.com and Hotels.com pointing the finger at the hotel. Hotels.com put me on hold and called the hotel for approval. Hotels.com came back on the line and said they spoke to the hotel and told them that Hotels.com has no problem with the reservation being changed to 1-night. Because the hotel directly bille