Unfortunately, our stay at Casa del Mar Cozumel was very disappointing and did not match what was advertised.
The balcony felt unsafe, which was especially concerning since I was traveling with children. This made it difficult to feel comfortable or relaxed during our stay.
The food quality was very poor, with limited options and meals that were consistently disappointing, forcing us to eat elsewhere most days.
Although the listing advertises beach club access, the beach is not on-site and requires about a 20-minute trip, which was very misleading.
When calling the front desk from the room, it was hit or miss whether anyone would answer, which was frustrating when assistance was needed.
The location itself is decent and not far from downtown, which is one of the few positives. Parking is limited, but there is some available.
Overall, the hotel feels outdated and poorly maintained, and the photos and description online do not accurately reflect the current condition of the property. I would not recommend this hotel, especially for families or anyone expecting convenient beach access.