I travel frequently and normally I would not stay in this hotel chain, but family was on the road for 8 hours and we needed to stop. There were no other accommodations for another hour and it was slim pickings. In the area this hotel was rated the highest. Honestly, it should have been rated the lowest possible number. The comforters in the room were stained, the sheets were beige, the 2 towels, 2 wash clothes, and 2 hand towels were gray from use, and the pillows were yellow and gray. We asked for new pillows and the front staff was rude, dismissive, and said laundry room was locked and he didnt have access. After asking him if he would allow his family to sleep on bedding and showing him the yellow and gray pillows he yanked them from my hands irritated. Went to the open laundry room to get new more presentable pillows.