I arrive at the hotel about 11:00 p.m.,after driving since 7:30 am, checked in. I got my keys and proceeded to go to my car and get my luggage. When I return to the counter there had been a shift changed, and the gentleman at the front desk had locked the door for access through the lobby and told me and my sister who was traveling with me for a funeral, that we had to go outside and enter through the breakfast area. Once we got to the room, the AC unit's cover had been removed, the AC was filled with dust and mold, the bathtub had multiple strands of hair in the tub and soap in the tub. I requested a refund, and was told that they could not authorize a refund because I went through a third party, so I am still trying to get my refund. I surrendered to keys to the person work in the front desk at approximately 12:15 a.m. and left.