Positives
On arrival the staff greeted us warmly/ with friendly interest. The reception and bar/lounge area were inviting. The room was clean, with large bed and basic offers (tea/coffee facilities) and a fridge with complimentary water.
Not so great
The shower gel had ran out (but I'd bought my own) We couldn't really see why this was a '4 star. The breakfast was OK, but I've had better in 3 star places, smaller hotels. Probably no better than a travel lodge. The orange' juice'was not juice or had been watered down beyond recognition. The eggs were the powdered kind, except for the fried egg/omelette station, which was made nicely by a friendly, polite staff member on one of the 2 days we stayed. The sausages/bacon were ok but nothing special.
I'd hoped to use the cross trainer for a cardio workout (to open my lungs up for singing that day) but the machine wouldn't power on/the socket connection was broken. The other cardio machines were sit down typess (recumbent bike, pelaton bike you needed an app for, and normal bike) and a running machine. None of which I could fully use due to hypermobility and tailbone issues.
The main problem (and why I wouldn't go back) was the bed. It was soo hard I struggled to sleep and then woke up in discomfort a few times each night. Not helped that the pillows were super soft. Therefore making your head low/not giving good spinal alignment. My partner struggled with this too.
The checkout was flat/disinterested staff