I chose this property because it was rated 4-Stars and EXCELLENT. I knew as soon as I arrived it was not going to meet my expectation as a 4-Star property. No valet. Carpet in the entry to the lobby was shabby, worn and dirty. Lobby was dark with outdated decor. Check-in was easy. Staff was incredibly friendly. We were told our room was in another building and where we could self-park. Room was spacious and of traditional Santa Fe/Native American decor. But it was TIRED. All the outlets were loose. There were dents in the walls, stains on the upholstery and scratches in the mismatched furniture. The TV was at least 15 years old with no connectivity options. During our stay, the AC was not working. The room was stuffy and never got below 74'. Sheets were stiff and smelled of bleach. Hand-held shower was broken and hanging by one screw in the shower. The gym was small and had no TVs or connectivity. As a lifetime Platinum member with Marriott, I would compare this with a very tired, outdated Sheraton. The one highlight? The staff was LOVELY and so helpful. I wasn't aware that the property is the only one in Santa Fe that is owned and operated by Native American families. Their pride in their work is evident. The hotel is traditional and has the potential to be a unique gem in the market, but they need to heavily invest in refreshing this hotel to make that happen.