Room was clean but overall the hotel is in need of a full refurbishment. It looks worn and dated. Yes it is a period property but still could do with a spruce up. Lunch time bar staff (one only) did not have a clue; he said that he was just doing a favour and didn’t usually do bar work. Games room was basic with pool table (no chalk) and a dart board.. We booked a table for an evening meal but service was so diabolical, we went elsewhere. It took more than five minutes to be seen to our table, then having been told that someone would bring menus and take our drinks order, we waited another 20 minutes then just menus but no drinks order; and no, the place was not busy. The menu was totally different from the one left in the room, no steaks, grills etc. The evening bar was left unattended for long periods and then locals seemed to be favoured over guests.