2/10
hotel room was too hot, our window opened to bins, they placed us in the room next to the fire exit in use for an 18th birthday party with rowdy guests stopping our children from sleeping despite knowing we were a family booking. I asked for another room immediately when checking in but none was available. Music was loud and guests were singing at the top of their voices in the corridor right outside our room. They were using the fire exit as their main entrance and exit. When I asked the manager for help at 10.30pm she then locked the fire door saying this might help, but we then had drunken guests banging against the door repeatedly confused as to why it was no longer opening. This totally ruined our weekend as none of us slept and my partner's back was sore from uncomfy beds. The manager wasn't on site when we checked out a day early, so I called that afternoon and she seemed understanding, asking us to request a refund via hotels.com however we have just been informed that they have actually rejected the refund saying they just don't offer refunds on non-cancellation bookings. This shocked us as we didn't simply choose to cancel ahead of time - it was so horrendous that we had to leave! I wouldn't want to damage a small business' reputation but we tried the proper channels just to be lied to and left out of pocket.
Abby
Viagem em família de 2 diárias