Our stay was extremely disappointing due to poor customer service and misleading room information. We specifically booked this hotel because the room description on two different booking platforms stated that it included a sofa bed. When we arrived, there was no actual sofa bed—just a regular couch with a fake sticker on it that made it appear to be one. When we brought this to the manager's attention, he refused to offer any refund, credit, or reasonable accommodation. Instead of trying to resolve the issue, he was dismissive and unwilling to help.
Beyond that, the room itself was below expectations. The beds were uncomfortable, the Wi-Fi was unreliable, and most of the electrical outlets didn't even work.
The surrounding area also felt unsafe. There were people loitering outside who appeared to be under the influence, and we constantly felt like we had to keep an eye on our vehicle.
Overall, the misleading room description, poor customer service from management, uncomfortable room, and safety concerns made this a terrible experience. I would not recommend staying here and would advise future guests to be cautious before booking.