We arrived early and the woman who greeted us was friendly,there was a £10 an hour charge for early checkin so she brought us to the bar to get a cup of tea.We also had lunch there which was quite nice.We were going to a show that afternoon so were barely in our room before leaving again.We returned around 9pm to have a drink in the bar,waited a while to order&pay as staff were scarce,even on reception.Upon returning to our room my Mum noticed the door to our balcony not only didn't lock,but wouldn't even close properly.This not only felt unsafe as we were on the ground floor,but also uncomfortable as it was a windy night&it kept blowing open.We also noticed a large cluster of insects at the top of the curtain by the door.As it was late&we were in our pyjamas,there was no phone in the room to call reception&it was hard enough to find a staff member in the 1st place,i ended up pushing the couch against the door to keep it closed for the night.Upon checkout the next morning the man on reception didnt even ask how our stay was,I informed him of the issues&he thanked us for telling him but didnt offer any apology or compensation.Could otherwise be a nice hotel but we were disappointed by lack of attention to security and cleanliness and attitude of staff