This was by far the worst hotel experience I have ever had. My stay was ruined by constant failures in the room and managementâs blatant disregard for guests. Despite repeated complaints, staff refused to take responsibility and even denied any compensation, arrogantly claiming there was âno reason.â I had requested in advance a clear window view due to claustrophobia, which the hotel confirmed. Instead, I was given a depressing view of a construction site, surrounded by dirty materials and a half-finished structure. The room was a disgrace: outdated furniture, a leaking radiator dripping rusty water, a phone that didnât work, and a broken shower. It took two days for the shower to be repaired, and the shower door was never fixed-leaving the floor flooded after every use, a serious safety hazard. Rather than enjoying my holiday, I was forced to mop the bathroom floor to avoid slipping.
When I asked to change room, management claimed the hotel was âfully booked.â The mattress was old, hard, and uncomfortable, making restful sleep impossible. This hotel is nowhere near 4-star quality, my room was barely 2-star.
The management team, including David Hofmann and Tereza Vydrova, were arrogant, dismissive, and utterly unprofessional. They showed zero care, accountability, or understanding of hospitality. They ruined my holiday and wasted my money.
Update: Marketing Manager Nicole Doskarova later claimed everything was resolved. That is a blatant lie. The room was never changed.