A decent, practical motorway hotel with a couple of improvements needed.
It is what it is – a branded hotel located at a motorway service station, and it serves its purpose perfectly well.
The hotel was clean, comfortable and perfectly adequate for an overnight stop. The staff were friendly, helpful and welcoming, which is always appreciated.
A couple of areas for improvement. Firstly, the signage directing guests to the hotel could be much clearer, particularly when arriving in the evening. Secondly, the additional £5 parking charge seems unnecessary. Personally, I feel parking should be complimentary for paying hotel guests or included in the room rate.
Overall, a perfectly reasonable stay. Nothing particularly fancy, but clean, convenient and supported by helpful staff. A few small improvements would make the experience even better.