Title: WARNING: Deceptive Listing, False Advertising, and Terrible Customer
Support.
I am writing this review to warn other travelers about the severe issues with this listing. This platform incorrectly lists and markets this property as "Holiday Inn Express," when it is actually a completely different hotel (Comfort Inn).
Because of this misleading information and deceptive photos of amenities (such as a hot tub/pool area that is actually under construction), I had to waste my entire check-in day dealing with a massive mess that I did not cause.
To make matters worse, the customer service refuses to take responsibility for their platform's false advertising, offering only generic, robotic responses instead of fixing their fraudulent listings or taking accountability.
If you want to avoid ruining your travel plans and dealing with deceptive business practices, do not trust the listing details on this platform. Save yourself the stress and book elsewhere.