We requested a 1:00 p.m. early check-in several days before our arrival because we needed time to get ready for an event. We were told we could check in at that time, but when we arrived around 1:15 p.m., our room wasn’t ready. With an Uber scheduled to pick us up at 2:30 p.m., we had to get ready in the lobby bathroom and leave our luggage in the car.
We returned to the hotel around 2:30 a.m. and requested a late checkout so we could rest before getting back on the road. However, staff knocked on our door three times to ask if we needed anything, interrupting our rest.
While our stay wasn’t horrible, the promised early check-in wasn’t honored, and the repeated interruptions defeated the purpose of requesting a late checkout. As a Hilton Honors member, I was disappointed with the communication and overall experience.