6/10 - Bom
4 de ago. de 2025
On arrival we where blown away the hotel looked amazing, we arrived a little early and the room wasn’t ready so we went out into Manchester and came back 30 minutes after check in time and the room still wasn’t ready everyone else around us where getting there keys and everything I had already checked in online the day before. As I approached the receptionist she said give me a moment she was very unapproachable and then she came back then said again give me a moment then came back and said oh your room isn’t ready yet 30 minutes after check in, to be honest it was really upsetting it felt to me like as if we shouldn’t be checking in as we don’t look the right type of people to be staying. I felt like checking out it sort of ruined our trip, we where late for our exhibition we had booked, later on we came back to the room and ordered room service food was nice but the tubs of mayonnaise one pot was empty as if it was used and then put on our order. The only thing that was lovely was the breakfast this morning the staff where absolutely fantastic and one lady who was waiting on was outstanding and made the effort with us and our daughter.
Alexandra
Alexandra, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
