We recently stayed at the Sheraton Soma Bay. Unfortunately our experience was mixed, and mostly disappointing.
The highlight was the cleaning staff, who were excellent. Our room was always spotless, and the housekeeping team was friendly and attentive. They deserve real credit.
The amenities were okay but not what we expected. Some of the restaurants were closed during our stay, and so was the water park, which was a big disappointment also because the reception staff told us that it was open.
Our main problem was reception and the concierge. We asked several times for them to book our airport transfer, and we paid for it, yet it was never arranged. That caused a lot of stress at the end of our trip. More generally, the reception staff came across as ineffective. They seemed to know very little about the restaurants and activities in Soma Bay, so we found the area hard to navigate and couldn’t make the most of our short time there.
Food and drink were also below par. The choice was limited, and the pool bar staff didn’t know how to make a caipirinha. We were surprised that the à la carte menu had no Egyptian or Lebanese dishes, since local and regional cuisine is one of the things we were most looking forward to.
With better-trained front-desk staff and a more varied food and drink offering, this hotel could be very good. Right now it falls short of what you’d expect from a Sheraton.