The apartment was modern, clean, and comfortable. The bed, double sofa bed, and excellent air conditioning made for a pleasant stay, and the location was great. Unfortunately, several maintenance issues and poor communication significantly affected our experience.
The bathroom sink was clogged when we arrived. We reported it immediately, and although maintenance came, the clog was not fixed and the repair left a leak under the sink. We contacted management multiple times, sent a video of the leak when requested, and even gave permission for maintenance to return a second time, but no one ever came back. We spent our entire four night stay with a bucket under the sink catching water.
The bathroom hand soap dispenser was also broken and nearly empty. We were told it would be replaced, but it never was.
Before our stay, there was unnecessary confusion about occupancy. I booked for four guests because the listing advertised a double sofa bed, yet I was initially told only two guests were allowed. After several conversations, management finally confirmed four guests were permitted.
Considering we paid a lot for four nights, we expected better follow through. We also requested a 45 minute late checkout because of our afternoon flight and the unresolved maintenance issues, but the request was denied even though no one arrived to clean the apartment at 11:00.
The apartment has great potential, but the lack of follow through and customer service did not justify the price.