Hyatt House Houston-West/Energy Corridor

Great place to stay and check in was fast & easy. Bed smelled like smoke which wasn’t nice

Our room had bed bugs The staff is not very polite ill never stay there again nor reccomend anyone to stay there.

The hotel was clean and quiet. Nothing special. The internet service was spotty and the television reception was horrible.

Great place...clean,nice employees..safe environment for a family

Location was easy to find. Have a family of five and it accommodated us well. I wish it was a buffet style breakfast but it was not. Although, it could’ve been due to Covid safety procedures.

Imagine driving 8 hours and passing up every fast food because you plan to cook in your room and when you get in your room their are no dishes, pots, pans, absolutely nothing to cook with. My husband called the front desk and the young lady told him that she wouldn’t have access to any kitchen supplies until 7 am the next morning and that someone would bring it to the room. Needles to say we went to bed hungry and irritated..We waited until around 9:45 still no dishes. I called to speak with the manager Sheena who was unavailable so I went to the front desk To ask about the dishes and I wanted to speak with a manager. I was told that she had just left the property and would call me once she returned. I never received a call. The next morning we called for towels at 9:50am they didn’t bring them until after 4pm. I called back to talk to the manager and again was told that they weren’t at the property and would call me when they returned. Still no call...

Toilet was backed up upon arrival. Maintenance never came after multiple calls.

VERY unfriendly girl at the reception desk was on duty when i arrived at 1am - probably she was sleeping and definitely didn’t like someone who wake her up :(

Pool great!! Check in not so good didn’t have the room we booked for and downgraded our room outside looks great but doesn’t live up to the pictures

I like the kitchenette and the sofa arrangement.🤗