Upon our arrival, 2 1/2 hours after check-in time, no one was at the desk and the sign said to pick up the phone and dial zero. The phone was not available. When staff finally came out we were told housekeeping was still working and they’d give us a different room and then put the person assigned to that room to our original one. Seemed fine, even tho that implied they were all booked up. Because of that implication we didn’t bother to complain about our room; however, it should not have been given to anyone. The hvac unit was exposed and incredibly dusty. And no matter what temperature we set it at it blew only cold air (we chose to leave it off once we discovered that). There were 8 pillows available (2 beds) and all should have been replaced - they were old and lumpy - we managed to find 2 that were just ok. The toilet had not been cleaned, the vent fan in the bathroom was extremely dusty, and there were beard hair trimmings from a previous guest on the counter around the sink. We were unable to tell any staff about this as no one was around when we checked out. At one point in the early evening we went to the lobby space to get away from the dark and dreary room. Staff was never at the front desk, but there was plenty of loud talking among staff persons from a second floor room with door open to hallway overlooking lobby, making concentration difficult. Apparently this hotel has been both a Days Inn and an Americaninn - perhaps franchiser cancelled them?