I walked into the room, turned around, and told the front desk I would NEVER stay in this hotel Toilet didn't flush, tv didn't work, holes in the wall, no toilet paper, dirty, probably had bed bugs, people doing drugs in parking lot, hall smelled like marijuana... they told me I'd have to talk to Hotels.com to get a refund... hotels.com said to talk to hotel!! I will NEVER USE H.com ever again!!!