Not luxury. Not honest. Not safe.
I booked at $239.76. I was charged $264.31 immediately — undisclosed fees added without consent. Then a post-payment rental agreement, never disclosed at booking, stated all charges are “valid and final.” I was required to sign it or forfeit my nonrefundable payment. Then a $150 deposit was demanded at the door to receive my door code — also not in my booking confirmation. Every additional charge appeared after my money was already committed.
The owner told me she had no control over pricing. Hotels.com submitted a formal waiver request — which the owner denied. She had full authority the entire time and chose to say otherwise. When she suggested I rebooked direct, I asked for written confirmation I would be refunded and not twice charged. She went silent.
Every attempt to resolve this with the property was met with silence, deflection, or new obstacles. Nothing undisclosed was optional without forfeiting payment already made. Hotels.com’s attempted resolution was a small OneKeyCash credit — not yet available in my account — which does not address the overcharge and simply ties me to a future Hotels.com booking.
“Breakfast included” means one Denny’s voucher per booking regardless of guest count. I had three guests. One voucher. Other reviewers report the same.
Nothing about this room is luxury. Damaged walls, broken blinds, no batteries in the smoke detector, a tall plywood bed frame I had to climb into at 5’10”. Don’t book here.