This hotel might be the worst in Idaho Falls and is located in a less-than-desirable area of the city. The evening that we arrived at the property, the first thing that greeted us was a group of hotel guests blasting rap music and smoking marijuana in the parking lot. I had hoped it was a one-off, but I was sadly mistaken. Entering the lobby, I could quickly see that the hotel was nothing like the advertised images indicated. The lobby was rundown, cabinetry in the breakfast area was broken, the pool water was cloudy, and the hot tub was drained and out-of-service.
Our room was no better. Once again, the room was nothing like the images (think cramped, dark, and dingy) and, in fact, was not the room we'd reserved. When I brought this to the attention of the front desk clerk, she indicated that the room we'd reserved was not even available at the property and she was unable to relocate us to a different room.
The one good thing I will say is that the sheets seemed to be clean (although the bedcover/comforter seemed suspect). Other challenges included a coffee pot that was no where near an outlet (had to place it on the floor next the trashcan by the bathroom door) and a shower/bath pan that was incorrectly installed, swaying and creaking as you showered. If I could give this hotel negative stars, I would.
YUCK.