2/10 - Insatisfatório
14 de set. de 2025
Horrible parking
What a nightmare experience! Do not stay at he Embassy Suites Walnut Creek/Concord CA location. We arrived after an 8 hour drive to visit family and noticed the parkling lot was full to capacity and the arm blocking entrance was up. Dueing check with I asked the front desk guy withbthe glasses where we were to park as guest of the hotel. He said, "i dont know', "we have an event so parking might be full". He proceeded to twll me that we could park in the public lot and pay and additional fee of $24/day and each time we moved the car we would have to pay. I asked why this was not disclosed during booking time and he shrugged his shoulder. He provided zero help or compassion yo the fact that we jist deove 8 hours and only wanted to park, unoad our car, go to our room and sleep. Ive never been so disappointed in a hotel in my life. There was trash in the hallways that sat there most of the weekend. We utlimate had to walk to the bart parking back n forth to unload our car. Do not stay here.
Jermaine
Jermaine, viagem em famĆlia de 2 diĆ”rias
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