My room was clearly not vacuumed. Dust was visible all over the carpet, and there was even food debris. One bath towel had a stain on it, so a staff member kindly replaced it with one that had a hole. There was no hair conditioner, but there was shampoo and moisturizer. There was no microwave nor coffee machine in the room. There was wax all over the bathroom wall by the sink. The water pressure was weak in the spray nozzle. I was very disappointed that the fitness center, which was advertised on the ad on hotels.com did not exist. I never miss a day of exercise, but I missed one because of this. Also, I wanted to swim in the pool for which there was a “closed” sign. I was told I could swim in it but it was not heated. Good things were the coffee, which had a great flavor, and the bed was comfortable with extra comfortable pillows. Also, my room was very large. And, the staff were friendly. Unfortunately, I forgot to take a sign of the closed sign for the pool, and I didn’t want to be conspicuous.