Several years ago, we discovered Simonton Court unexpectedly. That stay was charming and memorable, and I recommended the hotel to others. Based on that experience, we booked again recently through Expedia and the difference was shocking. From the moment we arrived, things went downhill. We arrived early and called to ask to be notified when our room was ready, which they did later that afternoon. At check-in, we were told there was no onsite parking and that we’d need to park several blocks away in a paid lot, after we had already paid significant money to park all day. I was then told parking had been available earlier and that I “should have told them” I needed parking when I first called. There was no way for me to know this. Next, we were informed we would need to change rooms during our short three-night stay because we booked through Expedia. This was framed as an Expedia issue, though it made no sense. The situation was only resolved after extreme frustration, multiple complaints, and frankly, tears, something no guest should experience on vacation. The staff member at check-in was shockingly unprofessional, dismissive, and seemed to enjoy escalating the situation rather than resolving it. I work in a customer-facing profession and would never treat someone this way. Our room this time was on Simonton Street, loud, with no view. The bathroom was extremely small. The pool was dirty, no pool towels, and the bar was almost never open. Be warned. Stay elsewhere!!