The hotel itself is nice, but the check in process was unnecessarily complicated. The hotel never sent us any check in instructions, so we had to call. Nobody answered, and although they have a robot named Daniel, he was not helpful at all.
The receptionist eventually called me and asked how I had obtained her number, even though it was a number the hotel had provided. I explained that I was driving to the hotel, but she continued insisting on asking questions and was adamant about getting answers immediately, despite my clearly stating that I was driving.
When we finally arrived, our room was unlocked, and the keys had simply been left on the dresser. We were also never informed either before arrival or upon check in that speakers and playing music were not allowed on the property. We later learned from the receptionist who brought us the extra towels we requested that this is a 21+ hotel where guests are not allowed to play music from speakers or even use their phones outside by the pool.
These are important rules that should be clearly communicated in the hotel description and in the check in information. Guests should know about these restrictions before booking, especially when the hotel is marketed as an adults only experience.
Unfortunately, the receptionist’s attitude also left a lot to be desired. She was rude, communicated poorly, and asked questions that were completely unrelated to our check in or stay. Her approach came across as very unprofessional