This is my mail to reception the night of my stay:
Hi reception
At arrival I complained about my room, placed above the entrance, where people are smoking.
I can't open my window without getting smoke inside, and it is too warm to sleep with windows closed.
I asked for another room, but you said you are fully booked.
Now, people are still down there, and very noisy.
I am trying to get some sleep, but it will be difficult tonight.
Could you at least ask the people outside to show a minimum of respect to other hotel guests?
Andersen
Room 343