2/10 - Insatisfatório
12 de abr. de 2026
The hotel had double booked the room we had paid for...
Leaving my family stranded in Blackpool, having to panic and find somwhere alternative over the Easter weekend.
We did find an alternative, however this was not suitable, only one double bed for a family of three (husband slept on floor) and this cost £25 more.
No staff were at the hotel to tell us we had been double booked, instead we arrived, tired and ready to check in, only to find a message scribbled on an envelope to say we could not stay as they had double booked the room.
Terrible service!
They could have contacted us directly at any time before this, but did not.
Over a week later and we are also waiting for Hotels.com to contact the hotel and start processing a refund.
Absolutely appalling experience with both the Honley hotel and Hotels.com but wanted to share so other's are not left in the same situation are we were (going hotel to hotel trying to find somewhere to stay the night, when we should have been enjoying the time with our a 4 year old)
Dannielle
Dannielle, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com






















