I booked two nights at the Days Inn & Suites by Wyndham in York, Pennsylvania, through Hotels.com, and I regret it. This is the worst Days Inn I have ever stayed in. The room smells bad, I saw roaches, the telephone does not work, and there was no TV remote. People were also hanging around outside, which added to my discomfort. I do not feel safe or comfortable here.
I reported these problems and requested a refund for the unused second night. I was told I could not get a refund because I booked through a third party. I am only staying the first night because I have nowhere else to go tonight and cannot afford another hotel while my money is tied up in this reservation. That does not mean these conditions are acceptable.
No paying guest should have to deal with roaches, an unpleasant smell, and broken amenities. I cannot believe this property carries the Wyndham name. I am disgusted and disappointed, and I do not want to spend another night here.