The overall customer service was good, and the staff were able to speak English well.
The cons, however, are the location, the air-conditioning, and the room space.
We booked their biggest room for 2 adults and 2 children, but unfortunately, the space was too small if you have two large suitcases — you could only fully use the two super single beds.
Only one sleeping pillow was provided per adult, unlike other hotels that usually provide two. The bathroom basin was very low, more suitable for children, and the toilet height was uncomfortable for taller adults.
They only provided two bottles of water for adults, with none for the kids, and towels were only supplied for the first night. When we requested extra water from the front desk to prepare milk on the second night, we were told to go to Level 4, but there were no jugs available to collect water. Normally, if there’s a water dispenser, shouldn’t the hotel provide jugs? How did the staff expect us to go all the way from Level 11 (our room) to Level 4 just to get water?
The worst part was the air-conditioning! The airflow was extremely weak, and the lowest temperature setting was only 20°C — we were literally sweating after returning from outside or after a shower.
Breakfast choices were limited and served only from 8:00am. to 10:30am., although they actually opened around 7:00am.
Overall, we will not return to this hotel. It was a nightmare for our family, especially with kids, to walk from the nearest station.